Refund policy
Last Update August 9, 2025
At Sunny Sleeve, we take pride in creating custom-made products tailored to our customers’ preferences. Due to the nature of our business and the personalized nature of each item, we do not accept returns or exchanges for any reasons other than manufacturing defects or damages during shipping.
Return Policy:
- Custom-Made Items: Since each item is custom-made on demand, we cannot accept returns or exchanges based on incorrect sizing, change of mind, or any other reasons unrelated to the product quality.
-
Defective or Damaged: In the rare event that your item arrives defective or damaged, please contact us at sunnysleeve@gmail.com within 30 days of receiving your order with images so we can better assess your situation.
How to initiate a Return/Refund:
- Contact Us: Please email our customer support team via email at sunnysleeve@gmail.com within 30 days of receiving your order.
- Provide Details: Include your order number, description of the issue, relevant photos of the defect or damage.
- Assessment: Our team will review your request and provide you with instructions on how to proceed with the return or refund process if applicable.
Important Note:
- Refund Processing: Refunds will be issued to the original payment method within 10 Business Days after the refund item is received and inspected.
By purchasing from Sunny Sleeve, you acknowledge and agree to our refund policy as outlined above. We strive to provide high-quality products and excellent customer service, and we appreciate your understanding and cooperation. Thank you for choosing Sunny Sleeve!